John Wiley Representative

Helen Versloot, Senior Facilities Manager, UK

>In the past 15 months Wiley’s Real Estate and Facilities Team underwent a comprehensive restructure in order to better support the changing needs of the business. We wanted to change how we delivered services from building focused, to placing our internal customers front and centre of what we do. It was decided the best way to achieve this was to bring in a new management team based at our significant sites and to oversee critical services.

We approached Hexagon, by dint of their reputation for personal service and going above and beyond in sourcing excellent candidates. Nikki and Sean went out of their way to understand the brief, our culture, what was required at each of our sites and that we weren’t just looking for someone who could do the role, but about “what else” they could bring to the role and the wider team. We were not disappointed, the service was personal and excellent throughout. We were able to shortlist from an experienced list of pre-screened candidates, who were fully briefed before their interview and their follow up with client & candidates once appointed and in post was exemplary.

It is worth highlighting that all three new Managers were interviewed prior to lockdown but joined after the move to WFH. Testament to the calibre of our new Managers, they have hit the ground running, supporting WFH, preparing for Return to the Office, managing & developing their teams and getting to know their buildings, whilst undertaking significant projects and supporting colleagues in other regions with theirs.

I couldn’t be more delighted ! I am thankful to Nikki and Sean and would have no hesitation in recommending Hexagon.